{"id":15963,"date":"2025-06-10T14:15:01","date_gmt":"2025-06-10T07:15:01","guid":{"rendered":"https:\/\/fsmr.isi.ac.id\/?page_id=15963"},"modified":"2025-06-10T14:20:27","modified_gmt":"2025-06-10T07:20:27","slug":"surveyfsmr","status":"publish","type":"page","link":"https:\/\/fsmr.isi.ac.id\/en\/surveyfsmr\/","title":{"rendered":"SurveyFSMR"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"15963\" class=\"elementor elementor-15963\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fb3ac91 e-flex e-con-boxed e-con e-parent\" data-id=\"fb3ac91\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t\t<div class=\"e-con-inner\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-9b48e5a elementor-widget elementor-widget-spacer\" data-id=\"9b48e5a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9e9d6eb elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"9e9d6eb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-bd11424de395366805213f3c847c9ae4\"><div class=\"porto-u-main-heading\"><h2   >Survei Kepuasan FSMR ISI Yogyakarta<\/h2><\/div><style>.porto-u-bd11424de395366805213f3c847c9ae4.porto-u-heading{text-align:center}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4e61501 e-flex e-con-boxed e-con e-parent\" data-id=\"4e61501\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t\t<div class=\"e-con-inner\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-8555a7f elementor-widget elementor-widget-spacer\" data-id=\"8555a7f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e4b24ca e-flex e-con-boxed e-con e-parent\" data-id=\"e4b24ca\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t\t<div class=\"e-con-inner\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-1de4b12 elementor-widget elementor-widget-text-editor\" data-id=\"1de4b12\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<blockquote><h4><em>Kami ingin lebih baik!<\/em><\/h4><\/blockquote><p>Survei kepuasan pengguna FSMR ISI Yogyakarta, kami menanti peran serta anda dalam berpendapat dan memberi masukan kepada kami untuk kemajuan FSMR ISI Yogyakarta.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f0d9d36 elementor-widget elementor-widget-spacer\" data-id=\"f0d9d36\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f18e7ba e-flex e-con-boxed e-con e-parent\" data-id=\"f18e7ba\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t\t<div class=\"e-con-inner\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-4770ebd elementor-align-center elementor-widget elementor-widget-button\" data-id=\"4770ebd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/sites.google.com\/view\/surveyfsmr\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Mulai Survei<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2a96956 elementor-widget elementor-widget-spacer\" data-id=\"2a96956\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a10fc9d e-flex e-con-boxed e-con e-parent\" data-id=\"a10fc9d\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t\t<div class=\"e-con-inner\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-b23124a elementor-widget elementor-widget-text-editor\" data-id=\"b23124a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>FSMR melakukan pengukuran Kepuasan Pengguna. Pengukuran Ini menggunakan Skala SERVQUAL (service quality) yang dikemukakan oleh <a href=\"https:\/\/drive.google.com\/file\/d\/1LhEEkp19kYOVk1RkZ5Fz4v7hK5E5iSyX\/view?usp=sharing\">Parasuraman, Zeithaml, dan Berry<\/a> dalam serangkaian penelitian terhadap enam perusahaan jasa (1985, 1988, 1991, 1994). Skala SERVQUAL ini akan menunjukkan bahwa perbedaan (selisih) antara harapan pengguna mengenai kinerja dari institusi dan penilaian pengguna mengenai pengalaman terhadap kinerja aktual. SERVQUAL ini akan memberikan suatu persepsi konsumen atas kualitas mutu jasa atau layanan. Dalam konteks pengukuran variabel kualitas pelayanan, Parasuraman, Zeithaml dan Berry (1988) mengidentifikasikan lima dimensi ukuran kualitas layanan yaitu <i>tangibles<\/i> (wujud fisik), <i>reliability<\/i> (keandalan), <i>responsiveness <\/i>(daya tanggap), <i>assurance <\/i>(jaminan), dan <i>empathy<\/i> (empati). Parasuraman menerangkan konsep dari 5 dimensi tersebut\u00a0 yaitu: 1) Wujud Fisik (<i>tangibles<\/i>); meliputi fasilitas fisik, perlengkapan, pegawai, dan sarana komunikasi; 2) Keandalan (<i>reliability<\/i>); yakni kemampuan memberikan pelayanan yang dijanjikan dengan segera, akurat, dan memuaskan 3) Daya tanggap (<i>responsiveness<\/i>); yaitu keinginan para staf untuk membantu para pelanggan dan memberikan pelayanan dengan tanggap 4) Jaminan (<i>assurance<\/i>); mencakup pengetahuan, kemampuan, kesopanan, dan sifat dapat dipercaya yang dimiliki para staf, bebas dari bahaya, risiko, atau keragu-raguan 5) Empati (<i>empathy<\/i>); meliputi kemudahan dalam melakukan hubungan, komunikasi yang baik, perhatian pribadi, dan memahami kebutuhan para pelanggan.<\/p><p>Pilih link survei sesuai cakupan<\/p><p>Terima Kasih!<\/p><p>\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Survei Kepuasan FSMR ISI Yogyakarta Kami ingin lebih baik! Survei kepuasan pengguna FSMR ISI Yogyakarta, kami menanti peran serta anda dalam berpendapat dan memberi masukan kepada kami untuk kemajuan FSMR ISI Yogyakarta. Mulai Survei FSMR melakukan pengukuran Kepuasan Pengguna. Pengukuran Ini menggunakan Skala SERVQUAL (service quality) yang dikemukakan oleh Parasuraman, Zeithaml, dan Berry dalam serangkaian [&hellip;]<\/p>\n","protected":false},"author":8,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-15963","page","type-page","status-publish","hentry"],"a3_pvc":{"activated":false,"total_views":0,"today_views":0},"_links":{"self":[{"href":"https:\/\/fsmr.isi.ac.id\/en\/wp-json\/wp\/v2\/pages\/15963","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/fsmr.isi.ac.id\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/fsmr.isi.ac.id\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/fsmr.isi.ac.id\/en\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/fsmr.isi.ac.id\/en\/wp-json\/wp\/v2\/comments?post=15963"}],"version-history":[{"count":11,"href":"https:\/\/fsmr.isi.ac.id\/en\/wp-json\/wp\/v2\/pages\/15963\/revisions"}],"predecessor-version":[{"id":18124,"href":"https:\/\/fsmr.isi.ac.id\/en\/wp-json\/wp\/v2\/pages\/15963\/revisions\/18124"}],"wp:attachment":[{"href":"https:\/\/fsmr.isi.ac.id\/en\/wp-json\/wp\/v2\/media?parent=15963"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}